Today requires that technology never goes down. The 100% availability standard now expected by organizations to maintain compliance with technical and governmental standards and regulations, with information security needs and audit requirements being met at all solution levels.
Our Data Center Managers are responsible for overall management of the Data Centre, user SLA commitments, performance, availability, response time, problem resolution etc. They are responsible for effective Resource management; System & Resource planning based on business forecast and would be the single point contact for managerial responsibilities and direct interface with State IT head. Minimum B.E. (Computer/E&C/Electrical)/MCA preferably MBA. They have exposure to BS15000 process /ITIL or ITIL certified and have a proven track record of managing operational IT support teams including establishment of RMC /processes, technology & Staffing.
Our Database Administrators are responsible for Data Base Administration, Web Administration, Application Hosting, Web Designing, Staging and other related services. They are responsible for database and application change management procedure. Minimum B.E.(Computer/E&C)/MCA with experience in administering production data bases and worked in SAP Basis, Oracle 9i, 10g, DB2, MSSQL etc. Knowledge in PL/SQL Programming with experience in handling standby databases preferred.
Our System Administrators are responsible for OS administration / management, database configuration, scalability, performance, load-balancing, troubleshooting & debugging and monitoring of servers. He / She implements the back-up plan for storing and retrieving of data, maintain servers, machines, printers and also responsible in resolving the real time (RT) requests raised by users as per SLA. The profile of the candidate be B.E. (Computer/E&C)/MCA with experience in sys admin of RDMB data (MS-SQL, Oracle etc.), sysadmin windows-2000/UNIX/Solaris etc. server, programmer of Java, C, C++, SQL,PL/SQL, Corba etc.
Our Network Support Staff is responsible for network uptime, security, performance, monitoring and other related services. The candidate is well versed with Routing and Switching devices and technologies like ATM, Frame Relay, MPLS, Wireless, Broadband and Protocol Analysis Tools. Skilled in Information Security technologies like Anti-virus, Firewalls, 2 & 3 factor Authentication, IDS, IPS, Content Filtering, Encryption, VPN, Threat Management and be familiar with Information Security Audit parameters. The profile of the candidate is B.E. (Computer/E&C)/MCA.
Our Technical Support Services is responsible for L2-support, H/W &S/W support and would provide help to the Data Centre Operations & Management Core Team in quick resolution of problems. The technical support team work on shift basis and ensure uptime of services. He/She is responsible for escalating the call to the specialized domain and closely works with the domain experts and does the first level of analysis once call is logged by the help desk support team and ensures uptime of services through NMS and generates reports to meet the SLAs signed by the States with different stakeholders. The candidate is minimum Diploma/B.E. (Computer/E&C) with experience in technical support services/ operations, IT Infrastructure, managing & updating customer database with pleasing personality and good communication skills.
Our Help Desk Services are capable of complete call management process with standard call logging and escalation tool. The requirement of manpower for Help Desk Services may increase as demand grows and more services are added to the State Data Centre. The profile of the candidate preferably be Graduates/Diploma holder in Hardware/Networking with good communication skills and proficiency in English and local languages.
Our Administration/HR is responsible for entire Data Centre administration, Logistic support, procurement, Stationery, administrative co-ordination etc. The candidate is Graduate with Masters/ PGD-HR/PM/IR with experience in the administration / recruitment / logistic support of manpower and worked either with Data Centre operation or with an IT/ITES industry with good communication & HR management skill.